Shipping policy

Thank you for shopping with Rivaz. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

Order Processing

Orders are usually processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery timelines:

Standard Delivery: 3–7 business days
Delivery times may vary depending on your location, courier availability, and unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
We may offer free shipping on selected products, promotions, or minimum order values.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS, allowing you to monitor your shipment status.

Delivery Delays

While we aim for timely deliveries, delays may occur due to:

Weather conditions
Courier service disruptions
Remote delivery locations
Public holidays or festivals
Unexpected operational issues

Rivaz is not responsible for delays caused by third-party courier partners.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery delays may occur
Additional shipping charges may apply
Orders returned due to incorrect addresses may require re-shipping charges

Damaged or Missing Orders

If you receive a damaged package or if items are missing, please contact us within 48 hours of delivery with clear photos/videos for assistance.

International Shipping

Currently, we may or may not offer international shipping depending on service availability. Additional customs duties, taxes, or import charges (if applicable) shall be borne by the customer.